Frequently Asked Questions
Everything you need to know about our services
About Our Agency
How long has Maid Management Services been in operation?
Maid Management Services Pte Ltd has been serving clients since 1986. With over four decades of experience, we’re one of the longest-serving domestic helper agencies in Singapore.
Where are your offices located?
We are proud to serve clients through our offices in Katong Shopping Centre, Bukit Timah Shopping Centre and Golden Mile Tower. These locations provide comprehensive services for finding the right domestic helper for your needs. Refer to our Contact Us page for details.
What sets Maid Management Services apart from other agencies?
Our agency stands out due to our 40+ years of experience, high retention rate (over 70%), extensive database of quality helpers, own training center for domestic workers, and transparent pricing policy. Additionally, over 90% of our clients are repeat customers, which speaks to the quality of our service.
Helper Selection Process
What is the Advance Placement Scheme (APS)?
The Advance Placement Scheme is a pilot programme facilitated by the Ministry of Manpower to enable faster deployment of live-in caregivers. Under this scheme, Domestic Worker Management has the opportunity to bring live-in caregivers to Singapore earlier and assist them in finding a placement with a suitable employer. This scheme will enable faster deployment and better patient-caregiver matches through direct, face-to-face interviews during the selection process. Maid Management Service is the first batch chosen by MOM to proceed with the Advance Placement Scheme.
How many helper profiles do you have available?
We maintain a database of over 200 quality helper profiles. This extensive selection ensures that you can find a domestic worker who specifically matches your family’s requirements and preferences.
What nationalities of helpers do you provide?
We specialize in the placement of foreign caregivers and domestic helpers from Indonesia, the Philippines, and Myanmar. Each nationality brings unique strengths and skills to meet your specific household needs.
How do you ensure quality control in your selection process?
We implement three essential quality control measures:
1) We personally interview and select domestic workers, then put them through intensive residential training to assess competence.
2) We carefully match helpers to your family’s specific requirements.
3) We provide professional counselling support if any issues arise during employment.
Training and Preparation
Do you provide training for the helpers?
Yes, we have our own dedicated training center where all our helpers undergo thorough preparation. They receive training specifically designed to accustom them to Singapore culture and household requirements, ensuring a smoother transition into your home.
What specialized skills can your helpers provide?
Our helpers can be trained in various specializations including caregiving, childcare, infant care, elderly care, and general housekeeping. We match helpers with specialized skills to meet your specific household needs.
Services and Support
What additional services do you provide for employers?
As our valued client, you enjoy access to our comprehensive range of services including problem-solving assistance, work permit renewals, and travel and documentary arrangements for your domestic worker’s home leave. These services are available for as long as you employ a domestic helper from us.
What happens if there are issues with my domestic helper?
We provide dedicated support and professional counselling to help resolve any issues that may arise. Each client is assigned a dedicated service consultant who is committed to ensuring a successful working relationship between you and your domestic helper.
What is your replacement policy?
We understand that sometimes the match may not work out. If you experience problems with your domestic helper, our consultants will work with you to find a suitable replacement. Please contact us directly for specific details about your situation.
Fees and Pricing
How transparent is your pricing structure?
We pride ourselves on straightforward, transparent pricing. We ensure you have a clear understanding of all fees and charges involved in hiring a domestic helper through our agency. There are no hidden costs, and we’re happy to break down the pricing structure for you during consultation.
What payment methods do you accept?
We offer hassle-free online transactions as well as traditional payment methods. For specific payment options, please contact our office directly.
Contact Us
How can I get in touch with your agency?
You can contact us through our website’s contact form, by phone, or by visiting one of our offices at Katong Shopping Centre or Bukit Timah Shopping Centre. Our team is ready to assist you with any questions or to begin the process of finding the perfect helper for your home. Refer to our Contact Us page for details.
How quickly can I expect a response to my inquiry?
We strive to respond to all inquiries within 24-48 hours. Our dedicated team values your time and is committed to providing prompt, efficient service to all our clients.